What is chatbot and how can it help in growth?
A chatbot is a service that you interact with by a chat interface. Chatbots work with assigned predefined rules and artificial intelligence,
- Chatbot which works with Rules, This bot can only respond to very specific commands
- Chatbot that functions using machine learning, this bot has an artificial intelligence. Not required to be specific when questioning this bot, It understands language and answer. It will not perform based on just commands. This will continuously get smarter as it learns from previous user conversations.
A chatbot is helpful when there is no agent online, with the help of artificial intelligence the bot completes the support work.
Chatbots are aimed to help most of the how-to-do questions. Each product shall have its own kind of FAQ’s. With the chatbot, the faq is made simple, the users are provided answers quickly, and the knowledgebase links shared. Most of these are done without any human intervention. Yes, it takes some time to configure the options, but once you are done, you are good to go.
HDFC Bank is also using one of the chatbot (https://snag.gy/M85IAm.jpg).